General

Scope of Law

Manoranjitham.com is an online ecommerce store owned and promoted by Manoranjitham Private Limited, a company registered under the laws of India. This Website is being offered to you on the condition that you accept and agree to the Terms mentioned herewith without any reservation. We reserve the right to accept or reject a User from registering on the Website without assigning any reason thereof.

How do I search for the products I want?

We have a user-friendly menu that allows you to shop by product category. There are also filters in every category page(On left side in Desktop and On top in Mobile) where you can check options based on your preferences to shortlist products.

What is the process once I have selected the pieces that I wish to buy?

Once you choose the products, you can click on “Proceed to Checkout” button. You can fill all the information needed for placing the order. You will then be redirected to our secure payment gateway page where you can choose from different payment options(Netbanking, Debit card, Credit card, etc.)

Shipping

What is the time it takes from when I place my order to when I receive my products?

Shipping timelines vary from location to location. However for most pin codes in India, the parcel would reach you within 2 to 3 business days from the date of shipment. In case of international shipments, the parcel would reach you within 6 to 8 business days.

Some cities have the option for expedited shipping/same day shipping.

Please check the shipping option in cart and proceed
Please refer to our shipping policy for more details

Are the prices on the website inclusive or exclusive of taxes?

The prices shown on the website are excluding the taxes. GST of 5% is included at the check out.

What are your shipping charges for shipments within India?

Shipping within India

• Option of expedited shipping and same day delivery are available in select cities>
• Shipping charges vary on the zip code and will be shown at the check out.

International Shipping

• Charges on International Shipping varies based on the destination. Please proceed to cart to check the charges

Please refer to our shipping policy for more details.

How do I check the status of my order?

We will keep updating you regarding your Order status through email from info@manoranjitham.com, wherein you will receive email notifications for

a) Successful placement of order.
b) Tracking details once the order is dispatched.
c) Order Cancelled.
In case of any queries relating to the order, write to us at info@manoranjitham.com

Payment

How can I pay for my order ?

We accept credit/debit cards, net banking, UPI transaction to make payment online.

Do you have Cash on Delivery?

No, we do not offer Cash on Delivery. However, you can chose from UPI, Bank Transfer and Car Payment Methods available at check out

What should I do if my payment fails?

Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.

What should I do when I have made order and amount also got deducted but order got cancelled?

Please write an email to us at info@manoranjtham.com with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status. Cancellation, Returns & Exchange

I just cancelled my order. When will I receive my refund?

Once an order is cancelled, the refund will be initiated and processed within 7-10 working days.

What items are exchangeable?

No returns are allowed.
Manoranjitham allows an exchange only if the product is damaged or defective and an exchange request is raised within 2 days of receiving the product by contacting customer care via call or email.

Customer should send such product(s), within 7 (Seven) working days of receiving it, subject to the condition that, such product(s) is/are returned in a saleable condition with the price and info tags intact, the original folds and packaging retained, in an undamaged/unused condition.

Note: Please do not accept the delivery of the product if you see the packaging has been damaged in any way or form. Reject the order and call our customer service immediately.

Please refer to our returns and exchance policy page for more details

How do I cancel the order, I have placed?

You can drop an email at info@manoranjitham.com requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.

I just cancelled my order. When will I receive my refund?

Once an order is cancelled, the refund will be initiated and processed within 7-10 working days.

What items are not –returnable?

We allow return only in case of defective/damaged product. We do not commit any return/ refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc. Also, please note that no returns shall be allowed if the customer is dissatisfied with the color, size, shape, quality of the product, only exchange is allowed in such cases.

Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage. In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Why has my return/refund been put on hold? Manoranjitham shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails and whether the same was shipped within 7 days from date of delivery. Once satisfied, we will initiate the refund.

Why has my return request been declined?

Manoranjitham shall examine the complaint raised regarding the return request with concerned department. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Who will pay for delivery and shipping charges for returns? For all cases of returns the customer will bear the shipping charges while returning the product and the same will be deducted from refund amount.